S5 – Driving Customer Engagement

£295 + VAT PP | 3 hour virtual module. A notebook and learning journal will be sent in advance of the session

Programme Overview:

In this module we will look at emotional and rational decision making, and how this is linked to successful selling. Building on your core customer knowledge, this strengthens your ability to ensure your take more of your customer’s head space than your competitors. This is practical hands-on and challenging. As with all of our modules, it will be interactive, engaging, challenging and the team will ask tough questions of you.

What will I learn?

We will take you through core customer knowledge and customer engagement strategies – decision making, emotional economics and a clear and repeatable customer engagement model.

Who should attend?

This module is for individuals in customer facing roles, looking to engage more effectively with key customers. This is for the experienced sales practitioner who has mastered the core selling approach and is looking to build deeper more impactful relationships. Completion of Module S1 – Core Selling Skills is recommended before attending.

Virtual Learning

All our programmes are delivered virtually, which means you can decide where you learn – all you need is a laptop, good internet connection, microphone and webcam.